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RETURN POLICY

For Business Purchases

All publishing products may be returned for full credit with no restocking fee according to the following conditions:

  • RMA's must be requested within a year of the initial purchase of the product to be returned.
  • Products must be returned in saleable condition, free from stickers or dealer markings.
  • Email or call for your RA#
  • Defective books may be returned without authorization for credit or replacement. Please identify the nature of the defect and the invoice number.
  • Products must be returned in saleable condition, free from stickers or dealer markings.
  • Please supply a copy of invoice or provide the following information: invoice number, discount for each item, and date of invoice. If no invoice or information is provided, credit will be at a 55% discount or highest discount offered on each title. (Note: from time to time we offer seasonal promotions that can be higher than a 55% discount.)
  • All shortages and damage claims must be reported within 20 working days of receipt of product or claim cannot be honored.
  • Out-of-print items or items purchased on non-returnable special offers are not refundable. Call 1-800-999-3777 or email nlp@nlpg.com to determine out-of-print status.
  • Cash refunds will only be given in cases of duplicate payment or a publisher accounting error, otherwise, returns will be credited to account.

For Consumer Purchases

Returns must be done within 30 days of purchase.

Most product in new condition may be returned for credit, refund, or replacement; however, returned product must be packaged securely to avoid damage in transit. Returned orders will be subject to a 15% restocking fee. Contact us prior to returning a product for a RA number: please include your order number in the RMA request to expedite this process.

Digitally Fulfilled Products are non-refundable.

Send returns Attn: Returns Department to one of the addresses below.

If you checked out as a guest, please use the order lookup form at Orders and Returns to look up your order information.

Shipping Address:
New Leaf Publishing Group, Inc.
3142 Highway 103 N
Green Forest, AR 72638

Mailing Address:
New Leaf Publishing Group, Inc.
PO Box 726
Green Forest, AR 72638

Phone: (800) 999-3777
Fax: (870) 438-5120
Email: nlp@newleafpress.net

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